Terms and Conditions

Effective Date: [01/09/2024]

Welcome to LUNASTRAA. By using our website, placing an order, or interacting with any part of our store, you agree to the following Terms and Conditions. Please read them carefully.

1. Overview

These Terms and Conditions govern your use of www.lunastraa.com and any services provided by LUNASTRAA. This agreement is between you (the “Customer” or “User”) and LUNASTRAA, a handcrafted jewelry brand based in [Insert Location].

2. Eligibility

By using our services, you confirm that you are at least 18 years old or have legal parental or guardian consent to use this site.

3. Products and Orders

  • All jewelry is handmade to order, which means production times may vary.

  • While we strive for accuracy in our product descriptions and photos, slight variations may occur due to the handcrafted nature of our pieces.

  • We reserve the right to cancel or refuse any order for any reason at our discretion.

4. Custom Orders

  • Custom and personalized items (including initial jewelry, engraving, and special sizing) are non-refundable and non-returnable.

  • Changes to custom orders must be requested within 24 hours of purchase.

5. Pricing and Payment

  • All prices are listed in [Insert Currency, e.g., USD] and include applicable taxes unless otherwise stated.

  • We accept major credit/debit cards, PayPal, and other secure payment gateways.

  • We reserve the right to adjust pricing at any time.

6. Shipping and Delivery

  • Shipping timelines vary based on your location and the item ordered.

  • LUNASTRAA is not responsible for delays due to carriers, customs, or natural events.

  • The customer is responsible for providing accurate shipping information.

7. Returns and Exchanges

  • We accept returns for non-custom items within 5 days of delivery.

  • Items must be unworn, in original packaging, and accompanied by proof of purchase.

  • Shipping costs for returns are the responsibility of the customer unless the item arrived damaged or incorrect.

8. Repairs and Warranty

  • We offer a 30-day craftsmanship warranty from the date of delivery.

  • This warranty does not cover normal wear and tear, accidental damage, or improper care.

9. Intellectual Property

All content on the LUNASTRAA website—including product images, designs, logos, and text—is the intellectual property of LUNASTRAA and may not be copied, reproduced, or used without written permission.

10. Privacy Policy

Please refer to our Privacy Policy for information on how we collect, use, and protect your data.

11. Limitation of Liability

LUNASTRAA shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or our products.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Insert Jurisdiction/Country].

13. Changes to Terms

LUNASTRAA reserves the right to update or modify these Terms at any time. Continued use of our services after changes have been posted constitutes your acceptance.

14. Contact Us

For questions about these Terms, please contact us at:

LUNASTRAA
Email: [lunastraa00@gmail.com]
Phone: [+91 973 788 1206]